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Privacy Policy

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1. Introduction

Ron Turnbull Garages Ltd (“we”, “us”, “our”) respects your privacy and processes personal data in accordance with UK GDPR. This policy outlines how we collect, use, store, and share your personal information when you visit our website or get in touch with us.

2. Data Controller

Ron Turnbull Garages Ltd
Snowdon Road, Middlesbrough, North Yorkshire, TS2 1DB
Phone: 01642 248848 · Email: gwc_ronturnbullgarages@outlook.com
 

3. Personal Data Collected

  • Contact enquiries: name, phone, email, vehicle registration & inquiry details via website form

  • Communications: details provided by phone or email about MOTs, servicing, diagnostics, repairs

  • Usage data: IP address, browser/device type, pages visited, session duration collected through essential and performance cookies

  • Cookies: solely essential and anonymised performance cookies (e.g. Google Analytics); no advertising or profiling cookies

4. How We Use Your Data

We use your personal data for:

  • Booking and performing MOTs, vehicle servicing, diagnostics, repairs, air-con work, clutch and cambelt replacements, tyre fitting, and EV/Hybrid servicing

  • Providing quotes, booking communications, and service updates

  • Analysing anonymised data to improve our website and operations

  • Fulfilling legal and financial obligations, including record-keeping, warranties, and audit compliance

5. Legal Basis for Processing

  • Contractual necessity: to fulfill your service requests

  • Legitimate interests: to manage and enhance our services and website

  • Consent: where explicitly provided for follow-up communications

  • Legal obligation: to retain business records for statutory purposes

6. Data Sharing

We do not sell or rent personal data. We may share your information with:

  • Service providers (e.g. hosting, email service) under data processing agreements

  • Legal or regulatory authorities, if required by law

7. Cookies & Tracking

  • Essential cookies: enable core website functionality such as form submissions

  • Performance cookies: anonymised analytics via tools like Google Analytics

  • No advertising or profiling cookies are used

8. Data Retention

  • Enquiry & service data: retained for up to 7 years for business and legal compliance

  • Usage logs: individual logs deleted after 24 months; aggregated analytics may be kept longer

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, erase, or restrict your data

  • Withdraw consent or object to processing

  • Request portability of your data
    To exercise these rights, please contact us via the details above. You may also lodge a complaint with the ICO.

10. Security

We implement SSL encryption, secure hosting, and access controls. While we strive to protect your data, no system can guarantee complete security.

11. International Transfers

All personal data is processed and stored within the UK. No overseas transfers are made.

12. Policy Updates

We may update this policy occasionally. The “Effective Date” reflects the latest version. Continued use of the website implies acceptance of these changes.

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